Customer service is virtually non existent. I returned a pan and was forced to pay for the $15 shipping myself. It has been almost 2 months and I still haven’t received my refund. I have called multiple times and they always say that they “need to consult with the financing department.” I’m starting to think there is no such thing. They said they received my return and that I would get my refund. Then they said that they actually did not have my package and that they would need to investigate. Do not buy directly from the company’s website!!
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