Apparently I am far from the only one who has this issue. They do not actually stand by their warranty. A few weeks ago I filed a claim on a pan that had buckled and was under full lifetime warranty. I contacted "customer service" today and was told they had no record of my claim, which is pure garbage. This is their way of fending off claims, so that you will get tired and give up. Very common in today's unscrupulous business environment. So folks, don't think by paying premium prices for their cookware that you are going to be protected, just re-think your purchase. I am intelligent and know what I am doing, and I did file the claim along with the necessary pictures via their webportal. It is so easy to just say, we didn't get it. Again, this is how companies keep from having to replace the garbage they manufacture yet claim to be so great that they back up materials and workmanship for lifetime. They hope you will just "go away". I have no plans to do so. Next step, Federal Consumer Protection and the BBB. And by the way, why do you think they have a 1.5 star overall Trustpilot rating? Because they are a good, company who does the right thing?
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