Subject: Issue With TP Not Triggering on MT5 (Instant Account)Hi Calvoro Support Team,I hope you are doing well.I am writing to report an issue I faced today on my $10,000 Instant Account while trading XAUUSD on MetaTrader 5.I had properly set both my Take Profit (TP) and Stop Loss (SL) levels. After entering the trade, the price moved in my direction and actually reached my TP level after approximately 4–5 hours. However, the trade did not close at my take profit, even though the chart clearly shows that the TP level was hit.Later, when I checked again, I noticed that the price had reversed and eventually hit my SL, causing the trade to close in loss—despite the fact that my TP was reached earlier. This seems to be an execution or platform error on MT5.Kindly review the trade and the price data from your side.Please investigate why the TP did not trigger even though the market touched the take profit level.I request you to adjust or refund the loss caused by this technical issue.Details:Account Type: Instant AccountAccount Size: $10,000Pair: XAUUSDPlatform: MT5
Claim your business profile now and gain access to all features and respond to customer reviews.
