Cambly deducted ~2k dollars from my card without authorization. I'm shocked by the unscrupulous billing practices of Cambly. Unwanted Renewal: In early 2022, I tried canceling my Cambly subscription. Despite this, they charged me from May 2022 onwards, totaling ~$2,000. My last lesson was in April 2022, and I have never used any services from them since then.Misleading Design: Cambly's "pause" option seemed to imply halting payments. The "unsubscribe" option was difficult to find, especially problematic for non-native English speakers which are most Cambly users.No Notifications: I wasn't informed about subscription status changes.Email Overload: Frequent Cambly ads flooded my inbox, causing crucial payment emails to be categorized as spam.Poor Customer Service: Cambly lacks a direct phone line, making issue resolution cumbersome. You have to submit an online form and wait forever if you encounter trouble. I HAVE TRIED TO CONTACT CAMBLY THEY JUST REJECTED ANY RESPONSE. If you have a financial problem, they are unwilling to solve it but rather passive-aggressively lock your account. Payment Restrictions: Users can't remove payment methods, allowing Cambly to make unauthorized charges.Reputation Concerns: Numerous similar complaints exist online such as sikayetvar.com, the Apple App Store, and various social media sites. But Cambly never solves problems. Instead, Cambly buys positive reviews and advertisements, overshadowing genuine concerns. Thus, I believe the business practice and rules are unfair and deceptive to customers.
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