I attempted to open a savings account. Their verification app instructed me to download documents, but it failed repeatedly. After multiple calls, I was assured it would work. I tried again around 30 more times, wasting hours without success. It's a frustrating system that they seem to be aware of yet continue to promote. This morning, the app failed consistently. I was told it could be due to my location, but I could verify my identity at the post office with a prepaid envelope. This was described as a straightforward process, yet the post office charged me £12.75 plus additional fees. I regret opening an account with the company due to this inefficient process.
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