I attempted to open a savings account, and the verifier app instructed me to download documents as part of the process. Unfortunately, the app failed repeatedly. After several calls, I was assured it would work, but I ended up trying about 30 more times without success, wasting hours in the process. It's a disappointing system that seems to have known issues, yet they continue to claim it functions properly. In the morning, it failed again and again. I was told the problem might be related to my location, but I could verify my identity at the post office using a prepaid envelope. I was informed this would be straightforward, but the post office ended up charging me £12.75 plus additional fees. I regret opening an account with this service due to their ineffective process and unhelpful staff.
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