I found a tent on a certain outdoor site, but it arrived with a defect—one of the seams is coming undone and worsening. I contacted the support team with details and photos, but received a rude and unhelpful reply claiming it wasn't a defect. It’s frustrating that I now have to pay for return shipping to get a refund, despite the company's policy stating they cover returns for defective items. Be cautious before ordering from this company, especially if you're overseas. I’ll be opting for a different platform in the future for better return policies.
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