canadadrives.ca

Well where do we start

Well where do we start. 1) Untruthful about their delivery fees by zone. When it came time for delivery arrangement.”oh sorry it’s actually more than that. The website doesn’t show our current zone pricing”.2) drove 47 kms from pickup and had the check engine light come on for “DEF fluid tank level sensor malfunctioning, take to dealership car will not restart when shut off”Sent to a shady mechanic that I can’t believe even qualified for their 5star approved service centers. They do rebuilt vehicle and salvage vehicles right down the street from my home. Had to get a specific diesel mechanic that I use to do the repairs and assessment and made them honour it. Clearly this is why the car was listed, taken down and relisted several times over 120 days and the price reduced noticeably. 3) WARRANTY: I’d recommend steering clear of their add-on warranty options. They give you a seperate contracted sale for this portion. It very nicely explains their three tiers, Silver, Gold and the oh so amazing Platinum plan. As you’d expect and as stated each one superseded the last with additional benefits. At the bottom they make mention that this information is correct, but! Be sure to reference your terms and conditions to be sure it is. You are not given these terms and conditions during the sale of the vehicle or the seperate third party warranty. The simplest of repairs that are in the basic coverage, not to mention the PLATINUM package you upgraded to, are denied by the underwriter, GLOBAL WARRANTY. Push back, hold them accountable, get your reimbursement after almost 3 months time, if you don’t take their SH*T. Rub the documents and warranty package in their face, like a bad little puppy who pooped all over the white carpet, and they will reimburse you. But, and here’s the but, they will also default in the end to the disclaimer they have on the contract that reads. This document is believed to be without error. However, your terms and conditions explain your coverage specifically and should always be referred to. The Terms and Conditions are the final determiner of your coverage.But you are never provided with these documents by Canada Drives, nor by Global warranty. So to recap,“WE BELIEVE that what we are selling you is accurate but when it comes down to it we don’t actually know if it is”And we don’t give them to you when you buy the car. You need to verify with the warranty provider. BUT! They don’t give it to you either. Because when you end up with a repair to be done, and you ask for the terms and conditions because they don’t match your paperwork, they say they can’t give you them. Why? Because “It’s just in our system, it’s not actually a document we can give you, CANADA DRIVES SHOULD HAVE PROVIDED THIS TO YOU, you don’t have that level of coverage I’m afraid you just have basic”Interesting.The old deflection game until you give up. Which by the way I did not do and still have not. And have gotten to having the Motor vehicle sales authority of British Columbia involved with an open case file underway. Over a $180 dollar transmission mount that is clearly outlined in their silver package breakdown contents of coverage. So my short version is. They are Crooked, they aren’t truthful, they won’t honour anything because they have their cowardly little disclaimer which by the way NOBODY WILL GIVE YOU. Don’t buy from these two faced Weasels that are all four paws deep in the Hen house. I hope I’ve saved someone from a huge huge huuuuge headache. If you do decide to buy a car and their warranty, please please pleeeease make sure you MAKE THEM provide you with the real terms and conditions, VERIFIED!!!, prior to signing because their information is just a smoke and mirrors show. We have to look out for each other. I hope I paid it forward. 🙏🏽

Date of experience: Dec 06, 2025