I am very dissatisfied. I submitted my sample two months ago and after four weeks, I emailed for an update but received no response. I did get a message confirming they received the sample and was told I would receive results in 72 hours. Now, two weeks later, I still have no results and my three follow-up emails have gone unanswered. I requested a refund but have heard nothing back. It feels like a scam, and the customer service is terrible. At this point, I worry they may have lost my sample and I might never receive a refund or an update. My sister has used this service twice, but after my experience, she has decided to go with a different company from the UK. I am not happy at all.
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