The concert itself, Candlelight Abba v Queen, was good; the performers were talented and the show was enjoyable, though notably brief, lasting exactly one hour. Unfortunately, the experience was overshadowed by poor logistics and very rigid customer service.The venue uses a zone-based seating system rather than allocating individual seats. This is an inefficient approach that creates unnecessary stress for attendees. Despite arriving 20 minutes before the start time, the Great Hall was already packed. Because seats aren't assigned, there were no blocks of four remaining in Zone C, the area for which I specifically paid.As a result, our group was forced to sit at the back of Zone D just to stay together. I requested a refund for the price difference between the higher-tier Zone C tickets and the lower-tier Zone D seats we actually occupied. The merchant refused this simple request, offering only a "discount" on future bookings.I am not interested in future bookings; I am interested in getting what I paid for. It is a shame that a good performance is ruined by a cynical seating policy and a total lack of accountability when the merchant fails to provide the specific service purchased. Be warned: paying for a "better" zone here does not guarantee you a seat in it if you don't arrive exceptionally early.
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Welcome to the Magic of Candlelight.
Imagine listening to your favorite songs in a historic landmark, surrounded by a warm atmosphere created by thousands of flickering candles. That is Candlelight. At Candlelight Experience, we reinvent traditional concerts to offer an hour of pure emotion. Our carefully curated programs span all genres: classical music, movie soundtracks, ballet, and tributes to today's most influential artists. We are committed to delivering exceptional quality, local talent, and breathtaking locations, ensuring a musical experience you will cherish forever.See more
