candlelightexperience.com

This experience was a heavily marketed…

This experience was a heavily marketed flop with very strict refund or rescheduling options if there was were issues with your purchased ticket. This was a $100 experience so right off the bat. Do fairly expensive for the typical candle lit concert goer. On top of that the FAQ list was paragraphs long and think to find these answered were embedded in the emailed ticket confirmation. Due to this it was unclear or not easily visible for someone unfamiliar with the process of these types of events. In the FAQ it shared a required 45 min early arrival time, a no-refund policy, a no reschedule policy and a no-ticket exchange policy. It states no late even by 1 minute admittance is allowed. Adding more to this strict list the address included on my ticket link was incorrect. The email confirmation contained the incorrect address visible but when pressing the FAQ link the correct and full address was visible. Overall this experience was heavily marketed towards me but it receives a low star due to the confusion of getting the correct information for this pop-up event as well as the very strict rules for attendance. If you really want to go read the rules carefully the night before and give yourself about an hour to avoid the no-admittance policy. I could tell that this event had some issues with guest because there was about 10-20 open seats for the event and then the door closing on people walking towards the event… it was just not cool Be aware before buying unique experience but a bit expensive and strict for a (supposed to be) joyful and stress free experience

Date of experience: Mar 07, 2026