This company will not refund your purchase even if you are sent a defective product.I ordered 2 items from this company and both smelled strongly of what smelled like cigarette smoke. One absolutely reeked and the other was much more bearable, but still had a significant, overwhelmingly unpleasant smell. Worse yet? One of the items had a defective zipper and, given that such an issue can't be captured with a photo, I created and sent a video as proof. When I requested a refund based on the same? My direct and specific request was repetitively avoided. Once I finally got someone to directly address my request--after having made it multiple times via email (which is the only way you can contact this business), I was told I would have to pay to ship the item back and I would be offered a store credit that was significantly less than the item's purchase price (and neither the return shipping nor any part of the exorbitant shipping fees attached to my original order would be refunded). I pushed back again and again requesting a refund and was parroted this same information without regard for the fact that I was sent a defective item.So, without regard for the fact that I already paid almost $30 to receive my order, I was being told I had to pay even more to return an unusable item. I was also told that the overwhelmingly disgusting smell of the items was due to the laser that is used to create the items and that it could potentially be washed away (even though this specifically would void the posted return information, which does not cover the receipt of defective items). Is this information offered so that customers can make an informed decision before purchasing? No, it is not.All in all I recommend avoiding this business as it does not stand behind its products or the customers who purchase them. Even worse, they are misleading customers by not informing them of smell issues that would surely impact many individuals' decisions to purchase. Shop at your own risk.Response to reply: The company's guidelines clearly state an item can't be returned if it's washed, so recommending the same to get a usable product is deceptive at best. Further, stating "we can find a solution together" is absurd: I had no less than 10 back and forths via email and the "solutions" offered were for me to pay for the return--and accept less than the value of my purchases--of any and all items, even the defective item. In response to "we may ask for a picture": That is all the more absurd given that I sent a video and was still informed I would have to pay for return shipping and accept approximately half the cost of the item as a store credit. That's not a solution, it's an insult. You do not "remain at my disposal," or anyone's based on my communications with your company, so your response is obviously PR-aimed deception. Your "apology" is rendered meaningless based on the same.
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I'm Melinda and I just graduated Visual Arts and Graphical Design in the Boston University College of Fine Arts. I was born and raised in Brooklyn but I currently live in Europe because...well...love got me here. :))
Designing clothing is still just a hobby for me but I do dream big and I hope that one day I can turn it into а full-time occupation.
I source most of my inspiration for "Candy Catz" from nature and from popular culture, as I am truly a huge geek for movies and music. I believe in quality materials that underline the beautiful shapes of the female body but I am also a huge fan of feeling free and comfy, as I am a big dance enthusiast and I put all my creations to the ultimate dancing test!
Thanks for visiting my shop! Stay Awesome!See more
