Horrible company. Booked 3 nights away for my mums 60th birthday. Listing was misleading and didn’t obviously state that all 4 beds were all in 1 room, once I noticed I asked to cancel as 4 adults in 1 room with a baby isn’t feasible. No understanding from them whatsoever, denied any form of refund, credit, or moving the dates despite it being a good few weeks before the booking as they have a very STRICT 10 WEEK CANCELLATION POLICY. Which leaves no room for anyone who books within 10 weeks (which we did) but also no room for genuine human error, or any unfortunate circumstances that may stop you from making your booking even with weeks notice. They stated that they can’t help as 24% goes to charity? I offered to pay these fees and to cover admin but still refused. I just wanted to book another place more suited for our needs as a family. In the end they cancelled the booking, refused a refund and said if anyone books those dates they might process one for us, but that we have to be the ones to keep checking it if gets booked!Will never use again. Seems like they do this a lot based on the reviews.
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We inspect and select the most inspiring places to stay in the great outdoors; treehouses, cabins, yurts and more. For those in search of a life more wild.
