Owners need a spare set of keys and to control their dog.The Cleave tree house was booked for a suprise birthday present. But we needed to move the date. Unfortunately canopy and stars couldn't (wouldn't) give a refund / move to a different date / give us credit. So we decided to try and make the best of it.On the second night our keys were miss-placed, and we were told by farm owner (not the treehouse owners) there were no spares. So we were locked out for a night, having to return to our own home. Absolutely no effort was by the owners to contact us, check we were okay. I know miss-placing the keys was our fault, but basic health and safety would ensure there was a spare set. Thank goodness we didn't get locked in. We would still be there!On returning with the keys, to packing and leave, I was greeted by a aggressive dog. The dog was barking and jumping up at the car. I couldn't move as it was jumping all over the place. No effort was made by the dog owner, even after asking them to call the dog so I could leave. Would advise great caution before booking with canopy and stars. The health and safety isn't there and the customer service is appalling.
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We inspect and select the most inspiring places to stay in the great outdoors; treehouses, cabins, yurts and more. For those in search of a life more wild.
