I recently booked The Bower Treehouse through Canopy & Stars, using their platform for the first time, and unfortunately, it was a very disappointing experience. The property listed didn’t live up to the description online. The photos were misleading, making the property appear much more spacious, luxurious and secluded than it actually was. We were surprised to find ourselves just a few meters away from a construction site, far from the peaceful stay we had been excited for.The property itself did not reflect the standard or appearance shown in the online photos. The decking area was outdated and poorly maintained, the only dining table had peeling paint all over, making it unusable and the outdoor bath was not clean and inside bathroom not up to standard. For £430.50 a night, the quality was nowhere near what we anticipated or promised.We contacted the management immediately about these issues. They did not offer any alternative resolution, other than suggesting we "try it out and see how you feel." This response resulted in us leaving the property, and after traveling hours and struggling to find another hotel, we stayed in a premier inn. You can imagine my girlfriends dissapointment, as I had planned this stay as a surprise for her birthday,After our request of a refund had been declined, Canopy & Stars also rejected accountability, suggesting our only option now is to address our issues directly with the Bower Treehouse owners. They offered only a £150 voucher, which was inadequate given the problems we faced and the £860 we paid. As the booking platform, Canopy & Stars should ensure their listings are accurate and provide support when issues arise for their customers. Given the lack of resolution, we are considering further steps, seeking legal advice and sharing our experience publicly.
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We inspect and select the most inspiring places to stay in the great outdoors; treehouses, cabins, yurts and more. For those in search of a life more wild.
