We were given a large amount of money before covid in canopy and stars vouchers for our 40th birthdays. We had a property booked but we’re not allowed to travel due to covid restrictions. Canopy and stars send one email letting us know we should re book. In the body of this email was somewhere it said ‘rebook with one week!’ I didn’t contact them as everytime I went on there were very few options when I could go, and continuing uncertainty meant I wanted to wait. When I finally contacted them they said I had used my vouchers on my booking. I explained no one could travel then but they said as I had not contacted them they had held the booking and my vouchers had been spend on that trip…even though it would have been illegal to go! They totally shut me down on my requests and just blamed me for leaving it so long. A horrible and upsetting experience. I need to report it formally to ensure other people’s money is not just taken in this way.
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We inspect and select the most inspiring places to stay in the great outdoors; treehouses, cabins, yurts and more. For those in search of a life more wild.
