Myself and my husband booked 2 nights in West Sussex at Beneath Branches. It was a last minute booking. In meantime my husband has been diagnosed with severe ankle tendinopathy which got to that stage where he struggled to walk. At that point we decided is better to cancel our booking because he just couldn’t enjoy our stay (he struggles to drive). We contacted the owner directly and explained our situation, she was extremely understanding and she had no issues against cancelling our stay. As per procedure requirements we contacted canopy, again explained our situation we are facing and asked for a gesture as an exemption to be able cancel our stay and ask for refund, they declined! We are very disappointed! Definitely not booking again with canopy and I would advise to stay away from them!
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We inspect and select the most inspiring places to stay in the great outdoors; treehouses, cabins, yurts and more. For those in search of a life more wild.
