canopyandstars.co.uk

Stayed at Honeydown,

Stayed at Honeydown,Place: Dormouse, HoneydownOwner: John and Sarah MorrisCheck-in: 28/07/2023Check-out: 30/07/2023Unfortunately, I was left very disappointed. The pods themselves were adorable visually and appeared to be snug, but the reality was that they were very damp and cold, with big gaps in the structure, requiring the fire on all the time to be comfortable.The structure of the pod was made from thin plywood in a dome-like shape which meant that when it rained, even just a little, the noise was overwhelming. It was not a pleasant experience and made sleep very difficult; not ideal for a relaxing forest retreat. My real complaint is that on the second night (29th July), there was a festival in the field opposite us with extremely loud music until the early hours of the morning (past 1 am). I had to phone 101 to complain, and we texted the owner to ask if there was alternative accommodation as it was unbearable. We did not get a moment’s sleep. All in all, it was a very disappointing experience. I am looking to arrange a refund for the second night as that was unacceptable.Regretfully, I requested a refund for the second night's stay. It truly was awful to be stuck in a field with really loud music playing nearby in a wooden dome that, if anything, amplified the noise until very early in the morning. We booked for a peaceful experience. we received the exact opposite. The request was denied. it's unacceptable to sell an experience based on a peaceful, idyllic experience and to have to be subjected to that. the owner heard the music when we arrived ( as they set up and tested it). He assured us it was a "brass band". It clearly was not a brass band, and it makes me wonder that he knew what it was and lied to our faces on the first night. it is extremely dishonest and very worrying

Date of experience: Jul 28, 2023