Disappointed with the service from Canopy and Stars. On July 15th, we booked a birthday trip for November. We wanted to book for two nights, but were unable to get through on the phone lines, which was no problem, because of the coronavirus crisis. We contacted the host directly and she said that the cabin was free over the dates we wanted. In the end, we decided to go for three days to extend the celebrations and used the Canopy and Stars website to book. All was well, until a few days ago (almost a month after booking) when we received an email to say there had been a booking mistake and our dates weren't actually available. We were told there was an issue with a third party calendar software - the lady we spoke to was kind, but in the end, she couldn't help us beyond saying she had to cancel the trip. We were very disappointed as we booked time off work and so on, and it was just a case of "the other people booked before you so we have to cancel you" which is fair enough, but left us feeling a bit gutted about the trip.
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We inspect and select the most inspiring places to stay in the great outdoors; treehouses, cabins, yurts and more. For those in search of a life more wild.
