canvas-castle.com

4.2
4.2 Based on 260 reviews

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Howard Harris
Nice canvas, shame not what ordered!

I love my canvas but it was supposed to come framed. The frame in the photos on the website is a black glossy frame. I actually went a size smaller from what I originally wanted specifically because the largest size couldn't be ordered framed..What arrived was a canvas n a load of bits of wood for me to wrap the canvas round creating a frame less wall piece. This is completely different from shown on website or what I actually ordered. Really not impressed this was essentially a DIY thing you charged me extra for!EDITED FOR REPLY: The product ordered was described as "100cm x 70cm WITH FRAME" The only other option was canvas only. In addition, the photo of the product (which was even included in the order confirmation) clearly shows a thin, black, glossy frame all the way round the canvas. This is different to the product I received. If there is a third option that you claim I have somehow ordered in error, I feel that is a mistake on the part of your website not being clear. Bottom line, if you order a canvas that the product description called "with frame" and the photo of it shows a frame, don't be surprised when customers expect it to come framed.

2
Date of experience: Jul 17, 2025

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