Transferring funds out of Capita has been one of the most frustrating admin experiences I’ve ever had. What should be a routine, well-trodden process is instead slow, opaque, and unnecessarily painful.Communication is poor, timelines are unclear, and you’re left chasing endlessly for updates that should be proactive. Each step feels designed to delay rather than help, with repeated requests, vague responses and no sense of ownership from anyone involved.For a pension provider handling people’s long-term savings, this level of inefficiency and lack of accountability is frankly unacceptable.
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