They do everything at a snails pace! Under the law, if you record someone’s voice you have to inform them from the outset you are doing so, otherwise it is inadmissible as evidence. When I informed the Capita employee that I was recording him, he refused to talk to me, although he did not tell me that he was recording our conversation. However, when I redialled the number and a lady answered, I did not record the conversation. At the end of the phone call, I told her not to destroy the recording she was making of me, as GDPR rules specify that if I request a copy of our conversation, it must be available to me. Because of what she had said, three hours later I was paid out in full. Below are the salient points of the legislation, and I advise you to exercise your human rights when dealing with this company. GDPR rules only apply to a company or organisation, not an individual. Recording calls in the UK is legal, but if you’re storing or using the data, GDPR kicks in with strict rules about consent and data handling.Failing to follow the rules can cost a company big time. The ICO can issue fines up to £17.5 million or 4% of annual turnover.When call recordings involve personal data, names, addresses, opinions, or anything identifiable, GDPR kicks in. Under the Data Protection Act 2018, which incorporates GDPR into UK law post-Brexit, businesses must have a lawful basis for recording, like consent or legitimate interest.
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