capita.com

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1 Based on 69 reviews

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Barry Smith
How are they still in business!!

How are they still in business!!Was on the phone to a “Chris” this morning at Capita who was that professional was listening to the radio whilst I was talking to him on the phone. This process after 22 week battle still hasn't been completed for a transfer out request to my own private pension pot for consolidation purposes. If people ever wanted money urgently this would be a major major problem. All you get is passed round from pillar to post, there isn't any ownership whatsoever. Bare in mind Capita completed a similar process some 18 months earlier doing the exact same principle to my Prudential Account, a well known market leader in this sector and not some foreign offshore company!! All you do is chase chase chase them constantly. Understand there are processes in place to protect your own interest which is good, but is there an underlying reason for this in keeping money back for interest purposes? This company is nothing but an utter shambles please please keep well away. Why companies do not carry out a full due diligence before engaging business must be cost and nothing more!!

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Date of experience: Sep 02, 2025

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