I'll try to write this without any expletives. This is a terrible company, their communication is shockingly bad and it's one business that would genuinely benefit from AI making their employees redundant and without a job, better yet the company just goes under. I've been trying to consolidate a pension for weeks now and I've had one passive aggressive and rude response from their team. This is the most tedious customer service I have ever had to deal with. Why on earth are businesses using you? There are far better alternatives. To the chap who replied to me in your poor tone, I genuinely hope you lose your job to AI. Update: I've been trying for almost 2 months to transfer my pension out and they're gatekeeping the entire process behind genuine lies. They're claiming my signatures don't match and addresses don't match which is completely false. Capita are essentially practicing the very same "dark patterns" that large companies have had legal action against for.
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