The portal is the worst experience I have ever had in terms of attempting to log on ..... 5 times my password etc was reset and I still have difficulties. The value of the reported amount my pension pot was worth decreased by 57% in one month ! ..... still waiting after months to have an explanation. I had a valuation to move my pension which was sent to the mail box on the portal which I wasn't able to access. Apparantley they will only send you a transfer value once a year for free ..... it would now cost £250 plus VAT to have another valuation. Despite not being able to access the portal I have been told that the original valuation has now expired and that I need to pay for another valuation...... it is a complete shambles.
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