capitalone.ca

1.2
1.2 Based on 201 reviews

Share, discuss, or get info. Whatever you need, we’re here to help you succeed. Just DM us 8AM-9PM Mon-Fri & 10AM-6PM Sat-Sun ET. En français @CapitalOneFR...

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Dave
Horrible process

I used my card at a bank machine that didn't work so I tried at the same machine again. Capital one flagged my card. I was told to send in ID verification through their portal and told it would take 24hrs to verify the ID I used to intially used to qualify to get the Capital one card. Then after the 24 hrs was I up I get a call telling me they need to verify my mailing address, proof of income and tax return so I submitted the what was requested then told I had to wait 3 to 5 business days for a response. My point is that if you are ever in an emergency or a foreign place don't ever ever depend on Capital one because you may be away from home and can't get food to eat or a hotel room or a cab. Disgusting.

1
Date of experience: Jan 20, 2026

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Business Details

  • Share, discuss, or get info. Whatever you need, we’re here to help you succeed. Just DM us 8AM-9PM Mon-Fri & 10AM-6PM Sat-Sun ET. En français @CapitalOneFR

  • language https://capitalone.ca

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