We purchased a 10 kWh house battery from Retrofitted (partnering with InstaGen) to complement an existing 3.75 kW solar panel set-up. The purchase decision was assisted by Retrofitted's friendly sales person, Claudia, who answered our pre-sale questions thoroughly, promptly, and without rushing us into a decision before we were ready. After the battery was installed a configuration problem became apparent which had been caused by a cable from the original solar panel installation having been mislabelled in the consumer unit. Unfortunately this was not double-checked by InstaGen's installers. (It was successfully rectified subsequently.)Even at this stage Claudia followed up the sale to ensure that we were happy with the result. Her friendly and caring support has been very reassuring.I should mention here that her colleague Johannes also got in touch. He talked us through the decisions involved in optimising the totality of the set-up, including recommendations for suitable tariff packages offered by competing energy suppliers. This too has been very helpful.I have withheld one star because of the teething problem that should have been avoided during the installation.
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Capture Energy sells and optimises home battery and solar systems. We formerly traded as "Retrofitted".
