The staff are very rude and try to upsell you expensive insurance. In my case I already had paid for excess insurance in the UK and they tried to reject it as inadequate. They overwhelm you with lots of paperwork and you feel like you are signing your life away in a dozen locations.Before returning the car after 5 days I washed the car by hand and checked it over meticulously. No sign of damage could be found at this time.On returning the car I was immediately met by a member of staff. Whilst I was on one side of the car he was on the other side of the car taking photos. He then claimed that I had scratched the car in multiple places and charged me over £800 in excess fees.It's obvious that their employee caused the damage because it wasn't there prior to arrival. The damage was selectively done to door handles and bumpers in areas of the vehicle which would be easier/cheaper to repair. If you have already a booked a car with this company or willing to take the risk, make sure you watch them like an eagle and don't let them out of your sight for even a fraction of a second. Make sure you take out adequate external insurance to cover any claims that they might make against you and take lot and lots of pictures before, during and after the hire period.This company offers their own additional insurance, but I didn't take this out and couldn't comment on it. However, I have read elsewhere that people have struggled to make claims on this insurance. e.g., having to make a police reports before making a claim or finding any feeble excuse to refuse paying out.My advice is to consider using a well known/reputable company instead.
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National car rental company
