I ordered a rose for Mothers Day, It never arrived. After checking it was missing somewhere in shipping. I emailed to Carbeth as they don't have a phone number (which would have been quicker), and it took them over a week to respond. I did get a generic automotive response immediately saying it would take 24 - 48 hours for someone to get back to me but then never heard from them again until I had sorted the problem out myself with the shipper. The plant was finally delivered to my Mother 10 days after shipping. It has been planted, but I don't hold out much hope for it thriving.No one from the company offered to send a new plant or even seemed that bothered that it was late for Mothers Day and could possibly be a dead plant by the time it arrived. They have responded to this review(see below) but still, no apology for the rose not making it for Mother's Day and no offer of a replacement plant if the one that arrived cannot make it. Poor experience.
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