It is almost impossible to write the entire appalling saga of dealings with this company. Advice to anyone would be caveat emptor. Goods were bought from them on March5. Evri have stated that they would deliver the plants in this order on about 10 different days but nothing ever happens. The company have been contacted and respond with exactly the same messages, they will investigate with Evri and update. They have the payment. The live plants have been in a box somewhere in Evri’s system since March 5. They will not respond to five requests to cancel and refund. Which recommend sending a complaint letter clearly labelled as such. This made no difference whatsoever, the same email was received by return, they will investigate with Evri and advise. The chances are high that they will respond to this complaint and state they will investigate and get back to me. They have taken money, have NOT delivered the goods, they have promised to investigate and failed to do so, they have ignored a complaint letter and worse, they have repeatedly ignored my five requests to return payment and cancel this charade. Life is too short to buy from company’s such as thisFollowing this review, Carbeth have posted that they require more details so that they may review this. Please note reference details have been sent. They have not investigated nor updated since this order was placed so it remains to be seen if they actually do anything. It is also a shame that it takes a review to spark some form of response.
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