After almost 10 years as a loyal customer, Carbonite failed me when I needed them most. I am attempting a 1.5TB restore on a state-of-the-art 2026 Mac Mini and a 70Mbps BT line. On four consecutive support calls, Carbonite staff stated the low download speeds are on my side i.e my hardware, my ISP, and Apple for my 150KB/s download speeds.Only after I proved the bottleneck was on their end did they finally admit they intentionally throttle restores to 100-150KB/s. At this rate, my data recovery will take over 4 months. They also refused to ship a recovery drive to a US address to help an international customer. This isn't a backup service; it's a data hostage situation. You have lost a long standing customer through dishonesty and technical inadequacy.
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