I've been with Carbonite for years and have recommended them unstintingly. Until now. Their customer service has gone down and down in quality and accessibility over the years while the price has of course increased. Today I'm leaving them because I was unable to access my backup (error code 404) and so I used their 'live chat' to ask someone to call me. I waited well over an hour for someone to call, had to chase, and the net result is they tell me I need to spend over $200 to buy some kind of software to clean viruses from my computer as they assured me this is the reason I can't access Carbonite. I have Norton Utilities which surely is doing the job and apart from Carbonite not working everything else on my computer appears to be fine. I told their salesman that I wouldn't be buying the recommended software and will not be renewing Carbonite under any circumstances. How sad that such a previously great company with a great product has come down to this. I can no longer recommend this company at all, appalling trying to get me to spend yet more money when I'm pretty sure there's no reason for it other than to line THEIR pockets or the pockets of an associate company. Bye Carbonite.EDIT: Despite having paid a month ago for a further year, I appear now to have been shut out of customer support, my own Carbonite account, live chat and any other way to contact them. Perhaps because I asked about a refund on the remaining portion of the subscription for the year. BUYER BEWARE!!!!
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