carchaseheroes.com

3.4
3.4 Based on 81 reviews

Experience the Thrill! We offer Driving Experience days that get customers driving their on screen automotive heroes around race tracks! From Supercars, Muscle cars, Classic cars and even Trucks, there is something for everyone....

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Lack of communication and speed

I went on this day yesterday and although fun in parts there was plenty of room for improvement. The staff were in the most part fun and helpful and the day was enjoyable. However had 4 main issues:1. My 2nd car the instructor said he needed to go the to the toilet quickly and then would come back. I then saw him go, come back have a 5min chat with some other instructors, then walk right passed me, check the car, walk to a storage crate get his bag and then walk off again back to the office this all took about 20mins. He said nothing to me, when I asked what was going, the other staffed thought I had already had my go. They said this bloke was one of the managers, they apologised and it took another 10mins to sort another instructor. This was totally unacceptable behaviour showing a total lack of interest in the customer. He had a bearded, thin weasely face and was wearing filthy converse trainer. Avoid! probably one of the owners family members as no idea how he could have that job.2. Carver Essex Track - if you book this dont go there, the 'track' is in bad state of disrepair full of pot holes and much of the track is only 1 car wide (the staff said the airfield wont let them widen it, even though there is plenty of space) this means lack of ability to pass slower vehicles apart from in 2 spots.3. The above point is then not helpful when you have a mix of children driving and experienced adults. I went round in a Nissan GTR but I was stuck in a traffic jam behind a child in a McClaren doing 25mph with 5 other cars for two laps. I think max speed was about 50mph. Slightly pointless and not the child faults but could be better organised.4. I was told when I arrived that the Ferrari Cali T which I booked was not available anymore due to mechanical issue. When I got to the cars, people were being called to have a go in a Ferrari Cali T.

2
Date of experience: Oct 04, 2025

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