I booked a junior driving experience for my 12-year-old son, paying over £100 (including the cancellation and damage waiver, photos, sighting lap, and a high-speed passenger ride). Sadly, what should have been a fun and memorable day ended in tears.• Instructor Issues: My son came out of the car visibly upset. Soon as he got into our car to go home, he burst into tears. He told me he couldn’t understand the instructor properly and that instead of patiently guiding him, the instructor shouted at him. The excuse given was "health and safety," but there is no video evidence, so it’s simply my son’s word against the instructor’s. The reason we got was "Raising his voice or even shouting at a driver would only ever be a last resort but almost certainly meant that there was imminent danger that he was trying his best to save your son from." As a parent, I trust my child’s account of his experience. He said he wasnt shouted at once, but an few times.• Hardly Any Driving: My son was denied the opportunity to actually drive the car properly. He said the instructor didn’t let him handle the steering wheel around 70% of the time, which completely defeats the purpose of a junior driving experience.• Emotional Impact: My son was so shaken and upset that he didn’t even want to look at the photos we had paid for or go on the high-speed passenger ride. What was supposed to be exciting turned into a negative, confidence-knocking memory.• Refund Frustration: Despite paying over £100, I had to fight to get even £20 back. Given how upsetting the experience was, this token refund felt insulting.This was supposed to be a special treat, but instead, it left my son feeling discouraged and upset. For the price paid, I expected a safe, supportive, and positive environment—not one where a child is shouted at, denied the chance to properly drive, and left in tears.In summary: I cannot recommend Car Chase Heroes for junior driving experiences. They need to review their instructors’ approach, provide recordings for accountability, and treat unhappy customers far more fairly when an experience goes so badly wrong.
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