I strongly advise caution when dealing with the service and sales departments at Carco Midland. My experience has been a textbook case of "Major Failure"I purchased a 2021 Ford Puma (1.0L EcoBoost) from this dealership. Within 24 hours of collection, the vehicle suffered a total turbocharger failure while driving up Greenmount Hill. Despite the car’s FordPass app sending a diagnostic alert and the vehicle entering limp mode, Carco claimed they could not find a fault code—a claim contradicted immediately by an authorized Ford dealer who diagnosed the failed turbo.I discovered that Carco’s service department performed a pre-sale service using Fuchs TITAN GT1 FLEX C23 5W-30 (Part #6022175523). This oil is an ACEA C3 spec and DOES NOT meet the mandatory Ford specification WSS-M2C948-B (5W-20).The 1.0L EcoBoost is a "wet-belt" engine. Using the wrong oil viscosity and chemical spec is a documented cause of belt degradation, which leads to oil pickup blockage and turbo starvation. Despite this clear causal link, Service Manager Shane has refused to take accountability, attempting to deflect the issue as a "manufacturing fault"—a claim that is irrelevant under the ACL since their use of non-compliant oil and selling a car that is not roadworthy and unsafe.The car has been sitting for 55+ days. I have now escalated this to:Consumer Protection WA (Major Failure / Refund Claim) and have begun filing a case with the Magistrates Court of WA for vehicle cost and consequential loss.For any complaints you have you can write to the Dealer Principal Troy Byfield (eg Formal Notice of Demand).If you are a current customer of Carco check your invoices and service manuals to ensure they use the appropriate engine oil and filter otherwise you will have a ticking time bomb of an engine on your hands.
Claim your business profile now and gain access to all features and respond to customer reviews.
