carco.com.au

3.2
3.2 Based on 77 reviews

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Jasmine Wilson
If I could give a lower review I would

If I could give a lower review I would. We purchased a 2014 jeep grand Cherokee set from Carco in 2023, the lifters let go a few months after owning the vehicle. They apparently replaced the engine, brand new long block. 1.5 years later, the lifters have let go again. All Jeep specialists I’ve spoken to said that would never happen with a genuine new long block. Carco has now lost the engine number and all documentation from the engine swap. Mind you they also didn’t change the engine number on paperwork so my insurance has been void for the last year and a half. I got an email saying to send them the engine number so she can complete her paperwork 😂 only after requesting the warranty and the receipt and documentation of engine number swap so I can show my insurance provider that it was definitely a new motor installed. When they installed the last motor they also broke half of my interior plastics & the radiator needed replacing two weeks after installation. This is just the beginning, I’ve been trying to get through to them for days. Multiple calls all with ‘ I’ll get someone to call you back in 10-15 minutes’ no one calls. They’re the dodgiest caryard I’ve ever dealt with and I will be seeking legal action.

1
Date of experience: Aug 05, 2025

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