Bought a used car from these guys in the last two weeks. I was told a ballpark figure on the phone for trade in of my vehicle (30k) then when I went in they suddently dropped the amount to 20k and said that was the best they could do. Wasn’t wanting to finance so I had to lower the amount I looked under price wise. Found another car they had - few nicks and some decent curb rash on the wheels. Aside that it was in good condition for a 4 year old car. The handle was very loose and the car dealer said he would get it fixed and get the few nicks filled in “professionally”. Ended up going for the car, paid deposit etc. Got a call the next day saying car was ready to go??? Went in and wouldn’t give the car till I handed over keys etc. Got given new keys (held together by stick tape and completely smashed) in which it took me 5 mins to unlock due to damage. Nicks not filled in, was “detailed” but door handle not fixed (“this is how these cars are” was what the dealer said). Drove car home, next day air con died (worked during test drive, most likely the divider in the HVAC as one side is cold one is hot) and now a rear reverse light has blown. Neither is covered under 3 month warranty and is most likely needing a whole new air con module replacement. They were very pushy with extra air warranties and kept challenging me when I said I wanted to pay the gap in full, as well as saying no to all the extra crap. They have niceish cars but I wouldn’t go back unless I was getting a brand new car. Problem is they are the biggest aside from John Hughes in the state so they can dictate prices (cars worth 40k brand new 5 years ago they list at 38-39k and say that is normal deflation sale price)
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