You probably heard of choosing your dealership before choosing a car. I should have never dealt with Carco again. I had a poor experience the first time, the second time was no different. They are all nice when you are in the process of getting the vehicle, once you bought it, they treat you poorly.After-sales is the worst. I purchased a Mustang with a faulty camera, it was put on the condition of sale to be rectified, but after a few days it started playing up, the salesman told me that the camera had fixed itself and they tried to fault it and could not find anything wrong with it. I went back to the dealership's service department 3 weeks after, and they asked me to leave the car with them for a few days so they can try to fault it. There is obviously something wrong with the camera, it is not the wiring but I reckon the lens itself, this has been reported and is part of the condition of sale but they will not replace it right away, they will need to fault it them self despite being shown proof video when the camera plays up. I think the "leave the car with us for a few days" is to discourage customers from claiming repair! I have also sent an email to the service consultant but was never acknowledged!.I will write to the Department of Consumer Protection about this.
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