I wish I had read these reviews before expressing interest in a couple of CarCo’s $80k X5 BMWs. Prior reviews make sense to me now as I had never heard of this mob before. I have bought numerous cars over the past 35 years, here in Perth and in Sydney and Melbourne, mostly BMWs and have dealt with many car yards but this lot takes the cake with their arrogance and predatory tactics, operating from a discarded Bunnings warehouse in Midland. Don’t let the glamour cars in the entry foyer and smiling faces fool you, these guys are total tossers and I am glad they did not get my $80k. After driving from Duncraig all the way to Midland to see one of their X5s, I was left disappointed with the cosmetic condition of their cars, which showed telltales of neglect and abuse for relatively newish cars. In addition, there were subtle attempts to manipulate me into buying a bolt-on warranty, which are probably worthless, according to other documented reviews. The salesman (calls himself Customer Experience Specialist???) was a little raw but polite at first, but turned a couple of days later when he couldn’t get the deal. Things started going downhill a day after my visit when he rang me to seek details on my current X5 which I told him at the outset I did not wish to trade as it was probably outside their price/profit margin range. It was my polite way of saying I am not prepared to be shafted twice. But I reluctantly gave him my car information believing at that stage that he had a possible changeover plan to make their X5 more attractive. Instead, he rang the following day with an insulting valuation figure, then proceeded with a tirade of disrespect and self-destructing comments after I told him what I was prepared to pay for their car. He later texted me accusing me of wasting their time. As if their time is more valuable than mine, having driven all the way to Midland backblocks to view their crappy cars, then wait around for the salesman who kept me waiting past appointment time. Not sure what upset him though - the fact that I did not like the condition of their cars or the unrealistic price tag. At $87k asking price, I think I am entitled to be critical and expect to buy an outstanding vehicle, cosmetically and mechanically. At best, these guys seem to be operating on a click-and-collect business model and expect you to buy a car on the strength of their pictures. After some research, my conclusion is they tend to buy their cars on the internet, transport them to WA, then try to flip them at a hefty profit margin with minimum, if any work. In my case, they tried to make a quick $15k profit on my trade-in, which now gives me a pretty good idea what they paid for the car they tried to sell me. Again, I wish I read prior reviews before making contact. A car yard, like any respectable business, should have ZERO negative ratings - or at least strive to earn some credibility.
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