Very disappointing experience with Carco and would not recommend them based on my dealings. Despite repeated attempts to confirm that the vehicle was ready for pick-up, I flew to Perth only to find the car was not ready. I ended up waiting at the yard for several hours while they re-fitted the driving lights they had removed rather than repaired.Communication was very poor throughout. My requests for updates or confirmation of agreed items were largely ignored, and the team seemed far more focused on meeting sales quotas than providing any meaningful customer service.Key items that were promised as part of the sale were not delivered. The tonneau cover, which was confirmed to be ready for collection, still hasn’t been provided despite further follow-up. A dent in the door that was supposed to be repaired was also left untouched.Overall, this dealership appears to be more interested in pushing volume sales (their words) than ensuring a good customer experience. Tread with caution—I certainly won’t be using them again.
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