Booked a 10 000 KM service for a 2023 Suzuki Vitara. 1. Date changed By service department, left until Friday afternoon 3pm service due Monday, changed to Tuesday. This messes around my holiday planning, okay $15 discount. But wait there is more!2. Car that was booked was apparently for 2018 Suzuki Vitara for 50 000 Km service. It does get better.3. Arrive on Tuesday to drop off car. Request that they rotate tyres, service lady says that will cost $ 65.00. No I am not paying for an item that is part of the service. Would you like the free vacuum and wash, I reply yes! Wait for it more on that later.4. Collect car, partner collected as I had an errand to do. First thing noticed was a stone in the driver footwell, okay, throw it out. Check the vacuum out, only front mats cleaned. Mark on passenger arm rest noticed a day before, still there. Spots on roof still there and some bumper splatter, still there. CAR WAS NEVER WASHED OR VACUUMED WITH ANY SENSE OF PRIDE, COMPLEMENTARY, WAS NOT DONE SO SHOULD NOT BE MENTIONED, (NOT WORTH THE MENTION).5. Clearly stated on the invoice, check condition of tyres and rotate. DEFINATELY NOT DONE, NO FINGER MARKS ON STILL DUSTY RIMS, OH, DIFFERENT TYRES ON BACK WHEELS, STILL IN SAME PLACE. REMEMBER THE CLOWN RECEPTIONIST WANTED TO CHARGE $ 65 FOR THIS.6. Clearly stated on invoice, balance and check pressures of tyres. CERTAINLY NOT DONE, THERE IS A TYRE PRESSURE MONITORING SYSTEM ON THE DASH CLEARLY SHOWING THE 4 TYRES AT DIFFERENT PRESSURES, HOW DUMB CAN A TECH BE NOT TO NOTICE?7. Suzuki Windscreen washer fluid charged for. BUT, THE WASHER BOTTLE WAS NOT TOPPED UP, WAIT LET US CHECK THE OIL.8. Pull the dipstick of the engine and wipe with clean kitchen towel. THE OIL WAS CLEARLY DIRTY, OIL ONLY TOPPED UP, BUT, $65 CHARGED FOR 4 LITRES OF OIL. MAYBE THE OIL FILTER WAS NOT CHANGED, BUT,M IT SHOULD HAVE BEEN.9. The wheels were not removed, how does the tech check brake pads and linings, part of the service?Quite frankly this business should never be allowed to service anyone's, let alone dealership guaranteed services. Shame on you Suzuki, Mitsubishi, GWM, Nissan and Isuzu. JOHN USED TO BE, IN MY BOOKS, THE SHONKIEST DEALERSHIP. NOW THE PRIZE FALLS TO CARCO.
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