After an issue whereby my order was not processed due to an unfamiliar postal address but my payment was still taken, Patrick at Cardly was swift in resolving my issue and very thorough with communication, which I appreciated. I look forward to my recipient receiving their card. My only room for improvement, if I may, would be to ensure that any issues at checkout are resolved prior to payment being taken as it was quite unnerving as a customer to be in such a position, whereby I have been charged without confirmation of an order being placed, and it is not a process I have experienced before with other online retailers. That said, I am now satisfied by the customer service received post-order being made and appreciate the time Patrick took to resolve the issue.
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