I ordered trousers for my father for Christmas - they arrived in good time, but unfortunately didn’t fit. I returned them on 28th December (received by the company on 4th January), and it took me 2 e mails (neither of which were acknowledged at all), and 3 phone calls before I eventually received a refund on 31st January. Sadly, Brian, who answered the phone was, on occasions rather rude and somewhat patronising - during the 3rd phone call, he told me he didn’t understand what I was irate about as ‘it’s only 2 pairs of trousers’. I could not recommend either the product or the company, sadly - I think they need to really start to understand the value of good customer service, because, had the service been good, I would not have felt the need to write this review now.
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Care Clothing has been an established family business for 45 years. We specialise in comfortable and adaptive clothing for those living with disabilities.
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