No response to calls for help on careline base unit.
All lights on base unit green - unit says "connection in progress please wait" - but then nothing - no matter how long you wait. No indication that call not received (we've tried resetting, removing battery etc, different ethernet cable etc), lucky this was the suggested test call.
Contacted support on 16th January (30 minute wait on phone) - was promised call from technical team. None received after 10 days. Have chased via email and online chat.
Have provided video of failing base unit via email.
I'm disappointed with Careline365 as no solution or remediation has been provided, no response at all to emails.
As a sidenote the "manual" does not appear to contain a full key for the lights and fails to list common solutions.
EDIT 26/1/26: Account Information provided via TrustPilot.
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Careline365 supplies personal alarms to vulnerable and elderly individuals across the UK.
We understand the challenges that come with ageing. As health concerns grow, everyday tasks can become more difficult—and for some, this may mean reconsidering the possibility of living independently. At Careline365, we believe that doesn’t have to be the case.
Our mission is to help as many people as possible enjoy safe, fulfilling later lives. That’s why we’re committed to offering our service at the best possible price, with simplicity at its heart. Technology doesn’t need to be confusing or intimidating—it can be a powerful tool for independence and peace of mind.
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