We were advised by health professionals to get a pendant for our Mum as she had a fall & was living alone.
It has been nothing but trouble. She had a couple of falls (luckily not bad ones) & it didn’t alert anyone then the one time it did my brother went round in the night & she was fast asleep in bed!!
It woke her up a few times in the night as it never picked up the internet very well, didn’t charge well. In all it’s not given us any peace of mind!
Stupidly, as we were stressed & not sure in any alternatives, we renewed the contract when it ran out - it went up over £100!!
To top it all off our Mum has had to go in a home so we rang to cancel & send it back. Apparently, if you have an annual subscription they done refund but you can pass it on to someone else! Firstly, we were never told this & secondly we wouldn’t dream of passing it on even if we knew someone. It’s worthless.
Please take care buying devices like this especially from this company. We didn’t read reviews as it was recommended & wish we had so a 93 year old would have saved over £700
Also read small print as they don’t tell you regarding refunds.
Claim your business profile now and gain access to all features and respond to customer reviews.
Careline365 supplies personal alarms to vulnerable and elderly individuals across the UK.
We understand the challenges that come with ageing. As health concerns grow, everyday tasks can become more difficult—and for some, this may mean reconsidering the possibility of living independently. At Careline365, we believe that doesn’t have to be the case.
Our mission is to help as many people as possible enjoy safe, fulfilling later lives. That’s why we’re committed to offering our service at the best possible price, with simplicity at its heart. Technology doesn’t need to be confusing or intimidating—it can be a powerful tool for independence and peace of mind.
We’re always looking to improve. If you feel we could have done something differently, we’d love to hear from you. Please reach out to our Customer Relations Team by visiting our Complaints & Feedback page.See more
