We ordered a key-safe on Friday, 09/02 which arrived promptly the next day, Saturday, but was obviously a second-hand used key-safe as had no box/packaging and no manual. Telephoned Carelink on Monday,12/02 and then emailed photos which Maranda advised she would pass to her line-manager. On Tuesday, re-contacted Maranda who emailed the same response so on Wednesday 14/02, as had heard nothing from the 'line-manager, I rang as we needed key-safe urgently for my son's Carers. Spoke to Kiera, who refused to give me the name or email for the line manager (why??) but then took advice and sent a replacement (NEW) key-safe which arrived on 15/02 - a week later than original order date. Unhelpfully it was sent to my son's address unlike the original one which I had sent to my address as my son is only able to answer the door with very great difficulty.This has been a disappointing experience: Carelink employees seem to worry more about protecting colleagues than giving customers a decent service. and do not put their brains in gear re addresses, etc.
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For many elderly or vulnerable people, remaining in their own homes is essential to their quality of life.
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