Many things. Your website is misleading - it talks of weekly plan when in effect t it’s quarterly. The message on change over to digital by customer service was confused - one person telling me by feb 25 so I’d have to change anyway! ( He was also unhelpful re explanations given payment didn’t match website. Second customer service person more helpful saying not really know when switch over to digital. However whilst saying if have WiFi ok, didn’t mention if you have probs with mobile signal. Set up instructions in box were poor as did not say what to do if no mobile signal or even that you can use WiFi. The alarm box did not pair well with WiFi until eventually tech people reset the box. The instructional email and customer service said Carelink24 service available 1 hr after customer form completed but was not available to customer service 48hrs after completion!! This is really poor as if a fall would not know emergency contacts. I only knew because we had set up problems. So service really poor. I am not impressed
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For many elderly or vulnerable people, remaining in their own homes is essential to their quality of life.
Carelink24 exists to ensure that no one is forced to live day-to-day with the fear that something might happen that threatens their well-being. We are a national provider of a high-quality Carelink alarm service with a 24-hour response team on hand to help you, or your loved ones, any time they need it. At Carelink 24 we believe that peace of mind should be available to everyone, no matter what their situation. A Carelink alarm is the ideal link between a vulnerable person and that can help.See more
