caribbean-airlines.com

1.6
1.6 Based on 8 reviews

...

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Gary Gordon
CAL cancell flight creates customer hardship and no customer service support.

I purchase a round trip ticket for travel from JFK to TAB nonstop. This ticket normally cost more than a ticket with 1 stop in POS.My returned flight was cancelled without any advance noticed and I was rebooked with a 1 stop connection without any option for an adjustment to the cost of the ticket. That cancellation cost me the following, 1 days pay ( $450. US ); A Delta airlines 1 way ticket from JFK to DCA ( $249. US ); 1 night stay at guesshouse ( $ 250. TT ); 1 night stay at a NY hotel ( $280. US ).At Caribbean airlines when I reached out to get this address, I was told to go online and submit my issues but the online site does not work. This appears to be a pattern, cancelling flights without regard for customer hardship, and customer service is non-existent.

1
Date of experience: Jan 29, 2026

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