I had a simple thing to do, rebook a flight by adding an infant, nobody know what they are doing, everytime i call after taking my booking number they hang up. The agents also said if there is a difference higher i have to pay it, and if i left a balance i will lose it. that does not make any sense , I accept to pay any difference extra, but why they can't refund the extra i paid. so stupid policy.I spoke with more than 10 agent that day, untill now they can not rebook my ticket, all of them hang up on me.
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