I recently had a wonderful experience flying with Caribbean Airlines from Fort Lauderdale to Port of Spain, so much so that I joined their Caribbean Miles program and booked another trip soon after. Unfortunately, during my second booking, the system automatically changed my travel dates to the following week without me realizing it. I noticed the mistake immediately after purchase and contacted customer service right away, but I was told I’d still need to pay a change fee to fix the booking.This has been especially difficult because I’m traveling to Trinidad to support my younger sister after the passing of her mother. I explained this to the agents and hoped the airline might show some compassion and waive the change fee as a goodwill gesture for a new and loyal customer, but unfortunately that didn’t happen.I still believe Caribbean Airlines has great service and potential, and I truly hope someone from the management team can review my case and consider reimbursing or crediting the fee. This would go a long way in reinforcing the trust and appreciation I had after my first amazing experience.Booking reference: AVK4NW@iflycaribbean
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